At Isaiah Walks, we aim to provide you with high-quality products for your adventures. If you’re not satisfied with your purchase, we’re here to help.

1. Eligibility for Return
You may request a return within 1–3 days of receiving your order if the item is damaged, defective, or incorrect. To be eligible, the item must be unused, in its original condition, and with all original packaging.

2. How to Request a Return
To initiate a return, please contact us at [email protected] within 1–3 days of delivery. Include your order details, a description of the issue, and photos if applicable. We will review your request and provide instructions for the return process.

3. Return Conditions

• Items must be returned in the condition received.
• Items showing signs of use, wear, or damage not caused during shipping will not be accepted.
• Returns must be shipped using the method and address we provide after approval.

4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued in cash upon return confirmation, as we offer cash on delivery as the only payment method.

5. Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. These will be clearly stated at the time of purchase if applicable.

6. Questions
If you have any questions regarding this policy, please contact us at [email protected].